Here’s a hypothetical FAQ page inspired by Computer Charity (compcharity.org), tailored for an Irish hybrid NGO focused on tech refurbishment, digital inclusion, and economic empowerment.
Frequently Asked Questions (FAQ)
💻 About Our Work
Q1: What does your NGO do?
We refurbish donated laptops, tablets, and phones, then distribute them to:
- Asylum seekers & low-income families (for education/job searches).
- Community groups & schools (digital skills training).
- Social enterprises (to resell for fundraising).
Example: Our “100 Laptops for Direct Provision” pilot helped 23 people start microbusinesses.
Q2: How are you different from other tech charities?
We combine humanitarian aid + economic empowerment:
✅ Hybrid Model: Devices are given for free or sold cheaply (to fund our work).
✅ Circular Economy: Recipients can “pay it forward” (e.g., donate 5% of profits).
✅ Upskilling Focus: Partner with FIT.ie to teach coding, e-commerce, etc.
🔄 Device Donations
Q3: Can I donate my old laptop?
Yes! We accept:
- Laptops (≤8 years old).
- Smartphones (working condition).
- Tablets (no cracked screens).
Drop-off points: Dublin, Cork, Galway (see map).
Q4: How do you ensure data security?
We:
- Wipe all data using Blancco (military-grade erasure).
- Reinstall OS (Windows/Linux).
- Provide a certificate of destruction (for corporate donors).
📈 Social Enterprise
Q5: How do you make money?
- Earned Income: Selling refurbished tech to businesses (~€50/device).
- Grants: From Rethink Ireland, SEF.
- Services: Offering secure e-waste recycling (€10/device for public).
Q6: Can I buy a laptop to support you?
Yes! Visit our online shop. Profits fund free devices for refugees.
🙋 Get Involved
Q7: How can I volunteer?
Roles needed:
- Tech refurbishers (TU Dublin students welcome!).
- Digital mentors (teach Zoom/Excel in DP centres).
- Grant writers (help us apply for funding).
Sign up here.
Q8: Do you accept corporate partnerships?
Absolutely! We work with:
- CSR teams (employee volunteering, bulk device donations).
- IT companies (e.g., discounted software licenses).
Email partnerships@example.com.
🔒 Transparency
Q9: How are funds used?
- 80% → Devices + training.
- 15% → Staff (living wage only).
- 5% → Admin.
See our 2023 Annual Report.
Q10: Are you registered as a charity?
Yes! We’re:
- A CLG (CRO #123456).
- Charity #20245678 (Charities Regulator).
- Tax-exempt (CHY 12345).
Still have questions? Email hello@example.com or call +353 1 234 5678.
🎯 Pro Tip for Readers
“Old tech = new opportunities. Even a broken laptop can fund digital literacy classes when recycled ethically!”
This FAQ mirrors Computer Charity’s clarity + call-to-action focus, while adapting to Irish compliance. Need a real policy template (e.g., data wiping)? Let me know!
